UI/UX Design
UI/UX Design
Human-AI Interaction
Human-AI Interaction
Strategic Product Discovery
Strategic Product Discovery
Hiya Hub: an AI-assisted platform that brings
conversations, updates, and tasks together
for event coordinators managing live events.
Hiya Hub: an AI-assisted platform that brings conversations, updates,
and tasks together for
event coordinators
managing live events.
Hiya Hub: an AI-assisted platform that brings
conversations, updates, and tasks together
for event coordinators managing live events.
Following usability testing, I led the shift from a task-focused tool to a
communication-centered experience. I redesigned key user flows, explored
the information architecture, and developed an interactive AI prototype.
Following usability testing, I led the shift from a task-focused tool to a communication-centered experience. I redesigned key user flows, explored
the information architecture, and developed an interactive AI prototype.
Following usability testing, I led the shift from a task-focused tool to a
communication-centered experience. I redesigned key user flows, explored
the information architecture, and developed an interactive AI prototype.
Role:
Role:
Product Designer
Team:
Team:
4 product designers
Timeline:
Timeline:
8 months // 2026
Role:
Product Designer
Timeline:
8 months // 2026
Team:
4 product designers
Company:
UW MHCI+D Capstone // Advised by Hiya, Inc
// The Context
// The Context
Communication Under Pressure
Communication Under Pressure
Communication Under Pressure
Live events move quickly. Coordinators must make time-sensitive decisions, respond to unexpected changes, and keep multiple people aligned - often while juggling different communication tools in noisy environments.
Live events move quickly. Coordinators must make time-sensitive decisions, respond to unexpected changes, and keep multiple people aligned - often while juggling different communication tools in noisy environments.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.
// The Problem
// The Problem
Keeping Context Across Conversations
Keeping Context Across Conversations
Keeping Context Across Conversations
Voice communication is fast, but important details can get lost between conversations, people, and platforms. Coordinators need a way to keep track of information and follow-ups without changing how they already work.
Voice communication is fast, but important details can get lost between conversations, people, and platforms. Coordinators need a way to keep track of information and follow-ups without changing how they already work.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.
"I wouldn't adjust how I communicate […] it's just we need a better tool to do it." -P03
"I wouldn't adjust how I communicate […] it's just we need a better tool to do it." -P03
// The Result
// The Result
Designed Around How People Communicate
Designed Around How People Communicate
Designed Around How People Communicate
Hiya Hub shifts the focus from tasks to conversations. It connects voice, text, and follow-ups,
using AI to organize important details and help coordinators focus on making decisions.
Hiya Hub shifts the focus from tasks to conversations. It connects voice, text, and follow-ups, using AI to organize important details and help coordinators focus on making decisions.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.
Voice–Text Continuity
Voice–Text Continuity
Voice–Text Continuity
Bring voice and text into a connected conversation
so coordinators can switch communication modes
without losing context.
Bring voice and text into a connected conversation so coordinators can switch communication modes without losing context.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.
Context Preservation
Context Preservation
Context Preservation
Capture important details from conversations
so coordinators can revisit decisions, track
responsibilities, and share updates.
Capture important details from conversations
so coordinators can revisit decisions, track
responsibilities, and share updates.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.
AI-assisted Follow-Through
AI-assisted Follow-Through
AI-assisted Follow-Through
Help coordinators draft messages, identify
follow-ups, and handle routine communication
while keeping them in control.
Help coordinators draft messages, identify
follow-ups, and handle routine communication
while keeping them in control.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.
// The Process
// The Process
How we got here
How we got here
How we got here
Hiya Hub shifts the focus from tasks to conversations. It connects voice, text, and follow-ups,
using AI to organize important details and help coordinators focus on making decisions.
Hiya Hub shifts the focus from tasks to conversations. It connects voice, text, and follow-ups, using AI to organize important details and help coordinators focus on making decisions.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.
// The Context
// The Context
Communication Under Pressure
Communication Under Pressure
Communication Under Pressure
Live events move quickly. Coordinators must make time-sensitive decisions, respond to unexpected changes, and keep multiple people aligned - often while juggling different communication tools in noisy environments.
Live events move quickly. Coordinators must make time-sensitive decisions, respond to unexpected changes, and keep multiple people aligned - often while juggling different communication tools in noisy environments.
Live events move quickly. Coordinators must make time-sensitive decisions,
respond to unexpected changes, and keep multiple people aligned - often
while juggling different communication tools in noisy environments.